Refund Policy

This Refund Policy explains the conditions under which refunds may be issued for QA Proof subscriptions. Please read it carefully before purchasing a plan.

1. General Principle

All payments for QA Proof subscriptions are processed through Paddle, our authorized reseller and Merchant of Record. Paddle is the entity responsible for billing and, where applicable, for processing refunds in accordance with applicable law.

Because our service is digital and access to paid features begins immediately upon purchase, we generally do not offer refunds for subscription fees already paid. However, we recognize that exceptions are sometimes appropriate and will consider refund requests in good faith.

2. Free Trial

QA Proof offers a Free plan that allows you to evaluate the service before committing to a paid subscription. We strongly encourage you to use the Free plan to assess whether QA Proof meets your needs prior to upgrading.

3. Monthly Subscriptions

Monthly subscriptions are billed in advance at the start of each billing cycle.

• Refunds are not provided for partial billing periods on monthly plans
• If you cancel a monthly plan, your access continues until the end of the current billing period — you will not be charged again after that
• No prorated refund is issued for the unused portion of the current month

4. Annual Subscriptions

Annual subscriptions are billed upfront for a full year at a discounted rate.

4.1 14-Day Refund Window

If you purchased an annual plan and are not satisfied, you may request a full refund within 14 days of the initial purchase date. To request a refund, contact us at support@qaproof.io with your account email and order details.

Refund requests submitted after the 14-day window has expired will not be honored, except as required by applicable law.

4.2 Renewals

Annual plan renewals are not eligible for refund. If you do not wish to renew, please cancel your subscription before the renewal date via your account settings at /app/settings/billing.

5. Plan Upgrades and Downgrades

• Upgrades take effect immediately; you will be charged a prorated amount for the remainder of your billing period
• Downgrades take effect at the start of the next billing period — no refund or credit is issued for the unused capacity from the higher plan
• Unused capacity or API credits from an upgraded plan are not refundable

6. Exceptions — Billing Errors and Technical Failures

We will issue a full refund in the following circumstances regardless of plan type:

• You were charged multiple times for the same subscription period due to a billing error
• You were charged for a plan tier you did not select
• The Service was unavailable for more than 72 continuous hours during a paid billing period due to issues solely attributable to QA Proof (excluding outages caused by third-party infrastructure providers such as cloud hosting, CDN, or DNS providers), and you were unable to use it

To report a billing error, contact support@qaproof.io within 30 days of the incorrect charge. Please include your account email, the charge date, and a description of the issue.

7. EU Consumer Rights

If you are a consumer residing in the European Union, you may have a statutory right to withdraw from a digital service contract within 14 days of purchase (the "cooling-off period") under Directive 2011/83/EU.

However, when you purchase a paid QA Proof plan, you are presented with an explicit consent checkbox at checkout confirming that you request immediate access to the digital service and acknowledge that this waives your right of withdrawal, as permitted under Article 16(m) of the Directive. This consent is collected and recorded by Paddle, our Merchant of Record, at the time of purchase.

If you did not activate or use any paid features, the 14-day withdrawal right remains intact and you may request a refund by contacting support@qaproof.io.

Nothing in this Policy limits your rights under mandatory consumer protection laws of your country of residence.

8. How to Request a Refund

To submit a refund request:

• Email support@qaproof.io with the subject line "Refund Request"
• Include your account email address and the date of purchase
• Briefly describe the reason for your request

We aim to respond to all refund requests within 5 business days. Approved refunds are processed through Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

9. Chargebacks

We ask that you contact us at support@qaproof.io before initiating a chargeback with your bank or card issuer, so we can resolve the issue directly. As our Merchant of Record, Paddle handles all chargeback disputes on our behalf in accordance with their policies. If a chargeback is initiated and subsequently found to be unjustified, we reserve the right to suspend access to the Service pending resolution.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or an in-app notification at least 14 days before taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

For refund requests or questions about this Policy, please reach out:

• QA Proof
• FOP Ostapchuk Yurii Bohdanovych
• 4 Kotsiubynskoho St., Apt. 3, Lviv, 79005, Ukraine
• Tax number: 3180505516
• Email: support@qaproof.io
• Support: Help Center